| Customer service deals with a wide range of | | | | select employees which will represent their |
| practices used by businesses to make their | | | | company to customers in a positive light. |
| customers satisfied. These practices can range | | | | Training is another important factor in achieving |
| from polite and friendly service to going the extra | | | | quality customer service. Training must be made |
| mile to ensure satisfaction is achieved. Many | | | | available to all employees, not only the front |
| businesses, especially smaller ones, refer to this as | | | | counter representative. There are many cases |
| the key factor in the development and success | | | | where personnel in the repairs department may |
| of their business. Companies that strive on | | | | have to interact with the customer in order to |
| developing these techniques always prosper over | | | | get a clearer understanding to a problem. It is |
| their competitors. This can also be considered to | | | | therefore imperative that customer service |
| be as equally important as advertising and any | | | | principles be documented clearly and made |
| other marketing tactics. | | | | available so that everyone within the organization |
| To achieve this customer oriented environment, | | | | can familiarize themselves with it. |
| companies need to place great attention to the | | | | The last part to this would involve maintenance. |
| basics customer service principles. This would | | | | Companies that implement customer services |
| require a company to; | | | | practices, which are effect, would need to work |
| Hire the right person to fit the industry | | | | hard in maintaining them. Constant reminders to |
| environment. This would require management to | | | | employees, via meetings and mission statements |
| develop proper screening test, for the | | | | are a great way of keeping these goals clear and |
| interviewing process which can assist in choosing | | | | understandable. Companies that strive on |
| the right candidate. There is a wide range of test | | | | up-keeping and improving these practices would |
| available, and constantly hiring people who score | | | | notice a great improvement in their customer's |
| high on these test, will ensure that the company | | | | satisfaction. |